An email from the USPS
I received the following email from the United States Postal Service after I sent them an email inquiring about an undelivered package. I have copied and pasted the message exactly as I received it. I especially like the greeting and the closing.
——–
Deaar Customer:
I regret learning of the inconvenience you have experienced.
The Postal Service is aware of the frustration and disappointment caused when we do not live up to our commitment of safe and reliable mail service.
Unfortunately, an occasional piece of mail may fail to reach its destination. When mail items are found during our processing operations, they are collected in the “loose-in-the-mail” section of the Post Office. The item(s) are held for 7 days pending a match with a sender or an addressee. However, at times no match occurs. Sometimes an item will find its way to the Mail Recover Center (MRC) in Atlanta, GA. Items of value will be held at the MRC for 90 days. The information you have provided will be shared with management as they continue their efforts to improve service performance in your area.
Reports of mail loss greatly concern us. Regrettably, when such instances are brought to our attention, there is no sure way of determining what may have happened. With the large volume of mail moving through our network each day, it is literally impossible to trace a single piece of regular First-Class Mail. Only Registered Mail, which is accounted for during its entire journey, can be accurately traced.
An apology is no substitute for good service, but I want to offer one on behalf of the Postal Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The loss of any piece of mail is as disappointing to us as it is to you.
Thank you for the opportunity to address this matter with you.
-OR-
Thank you for choosing the United States Postal Service.
-OR-
Please accept our sincere apology for any inconvenience this matter may have caused you.
<INSERT NAME OF EMPLOYEE OR OFFICE>
Tags: mail
You can comment below, or link to this permanent URL from your own site.
